ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
1. Room patients, obtain vitals, patient history and reason for seeking care.
2. Process telephone messages.
3. Follow prescription refill procedures.
4. Maintain patient records confidentially.
5. Record patient charges and lab charges for billing department.
6. Assist the provider with patient education pertaining to their ongoing health care:
a. Results of lab and x-ray reports
b. Diet and exercise
c. Laboratory and radiology preparation
ADDITIONAL RESPONSIBILITIES:
1. Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
2. Maintain work area, exam rooms, supplies, medications and immunizations.
3. Perform basic triage per specific office protocol procedures.
4. Maintain professional appearance and personal conduct at all times.
5. Adhere to employer work practices as described in TDC Occupational Exposure Plan policy.
6. Establish and maintain effective working relationships with physicians, staff and management.
7. Effectively cope with typical job stress.
8. Document work processes as required.
9. Perform other duties as assigned.
QUALIFICATIONS:
Education:
1. High school diploma or equivalent.
2. Completion of an accredited medical assistant program.
Certification/Licensure: CPR certification.
Experience: 3 months experience in an office environment preferred.
Skills:
1. Medical terminology.
2. Strong organizational and interpersonal skills.
3. Knowledge of CPT & ICD-9 coding procedures.
4. Knowledge of medications and injection procedures.
Other Requirements:
1. Maintain current CPR. Maintain current State of Washington Health Care Assistant Category A,C and
E certification per Washington State guidelines.
2. Ability to multi-task efficiently and effectively.
3. Must be able to act calmly and effectively in a busy or stressful situation.
4. Ability to communicate effectively in the English language in person, by phone and in writing.
5. Requires adherence to all policies and procedures, including but not limited to standards for safety,
attendance, punctuality and personal appearance.
Physical Requirements:
Hearing: Adequate to perform job duties in person and over the telephone. Able to use stethoscope and respond to verbal questions.
Speaking: Must be able to communicate clearly to patients in person and over the telephone.
Vision: Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens.
Other: Requires frequent lifting and carrying items weighing up to 30 pounds unassisted, including assisting patients when required. Adequate physical ability including sufficient manual dexterity to perform the requisite health care service, including injections. Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift. Requires exposure to communicable diseases and/or bodily fluids.
THE DOCTORS CLINIC IS AN EQUAL OPPORTUNITY EMPLOYER
Last update: 3/1/2002
